How We Work Together
01 - Understand
01 - Understand
01 - Understand
Understand the Customer Experience.
Step back to research what’s being missed, and where things could work together more seamlessly.
02 - Design
01 - Understand
01 - Understand
Design for Clarity.
Align your offerings, website, and communications to better serve your business and your customers.
03 - Refine
01 - Understand
03 - Refine
Refine and Test.
Continue to test, edit, and refine all the parts of the business to get them working together in harmony.
Chelsea Jones, Business Designer
Over the last 16 years, I’ve built two international footwear brands across e-commerce and retail and supported 25+ clients with corporate communications programs.
Today, I help businesses clarify what they offer, how they communicate it, and how customers experience it, so everything aligns around real customer needs.